Shipping & Tracking
When will I receive my order?
Orders are shipped next business day!
How long does shipping take?
Timeframes are estimates only and will vary country to country.
Australia:
Standard 3-5 business days
Express 1-2 business days
NZ:
Standard 5-8 business days
Express 3-5 business days
USA & Canada:
Standard 6-9 business days
Express 3-6 business days
UK:
Standard 6-8 business days
Express 4-6 business days
Europe (*dependant on country):
Standard 8-12 or 10-18 business days
Express 6-10 or 8-12 business days
*Please visit Australia Post's website for delivery times specific to your country here
Asia (*dependant on country):
Standard 5-7 business days or 10-18 business days
Express 3-6 business days or 4-11 business days
*Please visit Australia Post's website for delivery times specific to your country here
Rest of the world:
Please visit Australia Post's website for delivery times specific to your country here. Once the parcel lands in your country and goes through customs, your local courier will handle the delivery.
What countries do you ship to?
We ship worldwide from Sydney, Australia! Please visit our Shipping page for more info.
How much is shipping?
Shipping rates are determined based on your specific destination. To receive an accurate shipping estimate, kindly input your shipping information on the checkout page. This will ensure you are provided with the most accurate cost for delivering your order to your location.
How can I track my order?
We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. A tracking number will be sent via email.
If you're unable to locate your shipping notification emails please check your spam folder or contact us
Product
How do I choose the correct size?
For those placing their first order with us, we highly recommend taking the time to measure your existing garments and compare those measurements to our size chart on the product page.
By doing so, you can select the size that most closely matches your measurements, ensuring an ideal fit right from the start.
I received a defective product. What do I do?
At Owlam Apparel, we are committed to ensuring that every product we offer meets our strict quality standards.
Rest assured if you happen to receive an item that isn't up to par, we're here to help. Simply contact us, describing the issue you've encountered. Please include photographs of the defect and include your order number in the subject line.
I accidentally put my hoodie in the dryer and it shrank. What can I do?
We've made sure to offer care instructions across multiple platforms–on our website, via socials, and also within your package to ensure your garments last as long as possible.
Since cotton is susceptible to shrinkage, we advise to avoid heat to prevent this from happening.
However, if your clothing happens to shrink from dryer use, don't worry, there's still a chance to fix it!
We recommend washing the garment in cold water and then, while it's damp, gently stretching it back to its original shape with the help of someone else. This technique can often help regain some of its original form.
Orders
Where is my confirmation email?
This is automatically sent to your email address when you place an order. Please check your spam and promotions folder - occasionally it can end up there.
If you do not receive your order confirmation email within 12 hours of placing your order you may have entered your email address incorrectly. Please email us and we'll resend it straight away!
Can I update my order?
If your order has not been fulfilled, please email us with your order number and the details you'd like to change.
Your order cannot be updated if it has already been fulfilled.
What payment methods do you accept?
Our accepted payment methods include Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay.
Returns & Exchanges
Can I return or exchange an item?
Please choose your items carefully. All items purchased are considered final sale and cannot be returned, exchanged, or refunded unless they are defective.
Please visit our Refund Policy page for more information